Remote Backend Support

The remote after sales backend is a unique technology that Max power provide to the customers, when the charger has malfunction and can't charge, customer can choose to connect the machine to our backend, our backend can do remote diagnostics, by downloading the logs, CAN communication datas, configuration files etc, to analysis the root cause, and by uploading the configuration files, OTA to updating the firmware to fix the problem.

1. The backend will also provide online management, maintains record etc, thus our service team will follow each of the claims timely till it's solved.

2. By using the backend, it will release customer support on site, customer only need to connect to our backend, simply power on/off, plug/unplug the gun, that's it.

3. The backend will eliminate time differences, if customer in America found the problem in mid-night (China time) they just connect to our backend, and in our work time, our engineer will check the problem by ourselves, and fix the problem when customer is sleeping, the customer will even not aware of the problems.